SUPPORT
We’re here when you need us.
● Typical response within 2–4 hours
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Submit a Ticket
Fill out the support form below and our team will get back to you with a detailed, personal response.
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Email Directly
Prefer to email? Reach us at contact@framingpos.com and we’ll respond just as fast.
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Browse the Guide
Detailed documentation covering every feature of Framing POS — from setup to advanced workflows.
Submit a Ticket
Tell us what’s going on.
Use the form to describe your issue in detail. The more context you give us, the faster we can resolve it.
- Fast response times
Most tickets are answered within 2–4 business hours on weekdays. - Real people, not bots
Your ticket goes directly to a team member who understands framing software. - Ticket tracking included
You’ll receive a confirmation email so you can follow the status of your request.
Common Questions
Quick answers.
How do I reset my password?
Go to the Framing POS login page and click “Forgot Password.” Enter the email address on your account and you’ll receive a reset link within a few minutes. If you don’t see it, check your spam folder.
How long does it take to get a support response?
We typically respond within 2–4 hours during business hours (Monday–Friday). Urgent issues are prioritized. You’ll receive a ticket confirmation email immediately after submitting.
Can I get a free setup consultation?
Yes. Every account is eligible for a free setup call with Sheila McCumby, an independent framing business consultant. She’ll walk you through your account at no charge. Book via the link in your welcome email or reach out to support and we’ll connect you.
How do I connect my Square account?
Navigate to Settings → Integrations → Square in your Framing POS account. Click “Connect Square” and follow the OAuth flow. The entire process takes about two minutes. Refer to the Guide for a full walkthrough with screenshots.
What if I want to cancel my subscription?
You can cancel anytime — no contracts, no cancellation fees. Simply email us or submit a ticket and we’ll handle it for you. Your account stays active until the end of your current billing period.
Is my data backed up?
Yes. Framing POS is hosted on Amazon Web Services with redundant US-based servers. Your data is automatically backed up and protected. We take data reliability seriously.